Thank you very much for your attention to our web site and interest in ordering to us !
We are very glad to offer you our best services. We will try to quickly respond to your request upon receipt of your inquiry or order. Before ordering, please refer to the below procedure and our policy:
- How to contact us
Please contact us by email or fax with filling up in an order form below;
Order Form(PDF) - Quote with shipping and handling (insurance) charge
The costs of shipping and hadling depend on the size/weight of the items and the destination.
We will estimate a quote and let you know as soon as possible. After receiving your remittance, the shipment will be despatched. - How to pay
a) Transfer to bank account
Sumitomo Mitsui Banking Corporation
Asakusabashi Branch
Current Accout # 2100953
Swift Code No. SMBC JPJT
b) Transfer to giro account
Account # 00130-9-17077
c) PayPal
After you recieve estimation from us, please visit and pay at www.paypal.com.
Our account(E-mail address) is kmt@kmt.co.jp - How to receive the package
Unless you write to us first how and when you want to receive the package, we will send you by insured EMS. - Shipping Insurance
a) The case of sending the parcel insured The amount of insurance will be the same or about the same of the cost of the item(s) purchased.
In the case that you have not received the shipment, or the item(s) is damaged on the way of shipping, please contact us as soon as possible to report the condition. At this point, we note that you need to take the photos of the damaged outside, cf. box(es), and/or inside as well as the damaged part(s) of the item(s) and send us them by email. We will soon go through the insurance procedure and report the covering deficit. Without those proves or evidences, you might not be able to receive any insurance amount.
b) The case of sending the parcel uninsured
In compliance with the regulations of exporting, you have to insure by your responsibility. - Warranty
If the item you received is deffective, please contact us within a week.
a) Kumata products
A replacement will be provided for any item that we have in stock. If we do not have the one in stock, we will refund if you want, or a full repair will be provided.
b) Any other products
A full repair or replacement will be provided by manufacturer. We will cover all shipping charges including returning from you.
c) Consignments
The item will be shipped as it is, and neither a refund nor replacement will be applied. Please confirm the conditon and decide to order carefully !
If you have any questions, please contact us for further information.